Last Updated: July 26, 2026
This Refund Policy explains how refunds and credit restorations work for purchases made on CandleVix. It should be read together with our Terms of Service and Privacy Policy. By initiating a payment on CandleVix, you acknowledge that you have read and agree to this Policy.
All purchases on CandleVix are paid exclusively in stablecoins (USDT, USDC, or DAI) through our payment processor, NOWPayments. Cryptocurrency transactions are irreversible once confirmed on the blockchain. Unlike a credit card or bank transfer, there is no central authority that can reverse, cancel, or “charge back” a completed crypto payment — not us, not NOWPayments, and not your wallet provider. Because of this, our ability to offer refunds is fundamentally different from a traditional payment processor, and all sales are final except in the limited circumstances described in Section 4.
As a general rule, and consistent with the irreversible nature of cryptocurrency payments:
We understand that things can occasionally go wrong. We will consider a refund (where the underlying crypto transaction allows it) or, more commonly, a Credit restoration to your account balance, in the following circumstances:
| Situation | What We May Do |
|---|---|
| AI returned a clearly broken or empty response | The Credit used for that Analysis will be restored to your account |
| AI analysis returned clearly wrong or garbage output | Reviewed case-by-case; a Credit may be restored at our discretion |
| Duplicate payment (you were charged twice for the same intended purchase) | The duplicate amount will be refunded or, where more practical, an equivalent value in Credits will be issued |
| Accidental double charge | Same as duplicate payment, above |
| A technical issue caused entirely by our platform (e.g., a confirmed payment that failed to credit your account due to a bug on our end) | The correct number of Credits will be added to your account, or a refund issued if Credits cannot be granted |
| We are required to provide a refund by applicable law | We will comply with that legal obligation |
| Payment sent but not confirmed / appears lost in transit | We will investigate using your transaction hash; if the payment is confirmed to have reached us without corresponding Credits being granted, Credits will be issued |
Outside of the situations above, purchases are final and non-refundable. Approval of any exception request is at our reasonable discretion, and we may request supporting evidence (such as a transaction hash or screenshots) before making a decision.
If you believe you qualify for an exception under Section 4, contact our support team as soon as possible:
Please include: your account email, the approximate date and time of the transaction or Analysis in question, the Package purchased (if relevant), and — for payment-related issues — your blockchain transaction hash. Providing complete information helps us resolve your request faster.
The following situations are handled automatically by our payment system and generally do not require a refund, because no charge has been completed:
Consistent with this Policy, the key terms of our no-refund policy and Credit expiry rules are displayed on the purchase/checkout page before you initiate any payment, so you can make an informed decision prior to sending funds.
We may update this Refund Policy from time to time. If we make material changes, we will update the “Last Updated” date at the top of this page. Purchases made after an update are governed by the version of this Policy in effect at the time of purchase.
